Responsible Gaming at r888
Gaming should be enjoyable, not stressful. This page explains the tools and rules r888 uses to help players in Bangladesh stay in control.
r888's Commitment to Safe Play
r888 treats responsible gaming as a core part of how the platform operates — not an afterthought. Every registered player in Bangladesh can access a range of practical tools directly from their account settings, without needing to contact support first.
Our approach is built on three principles: transparency about risk, easy access to limits and breaks, and fast response when a player asks for help. If you have a concern at any time, our 24/7 live chat team can assist you within minutes.
Gambling is an adult activity. r888 does not permit players under 18 years of age to register or play, regardless of payment method used.
Age Requirement and Verification
You must be at least 18 years old to open an r888 account. During registration you confirm your date of birth. Before processing your first withdrawal, you are required to submit a valid identity document — a National ID Card (NID), passport, or driving licence. Our KYC team reviews submissions within 24 hours.
If we have reasonable grounds to suspect that a player is under 18, we will suspend the account immediately and withhold any funds until age is confirmed. Any play that took place while age was unverified may be voided.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The signs below are not a diagnosis, but they are worth taking seriously. If several of these apply to you, it may be time to use the account controls described in the next section.
- Spending more than you can afford to lose, regularly
- Chasing losses — depositing again immediately after losing
- Gambling to escape stress, anxiety, or personal problems
- Lying to family or friends about how much you play or spend
- Missing work, meals, or sleep because of gambling sessions
- Feeling restless or irritable when you try to cut back
- Using bKash or Nagad savings meant for bills or rent
- Borrowing money specifically to fund gambling
Recognising a problem early makes it much easier to address. Do not wait until finances are seriously affected before asking for help.
Account Controls and Spending Limits
r888 provides several account-level controls. All of them take effect immediately once confirmed, except increases to limits (which are subject to a 24-hour cooling-off period to prevent impulsive decisions).
Deposit Limits
You can set a daily, weekly, or monthly deposit cap from your account settings. The minimum single deposit is ৳450. If you set a deposit limit and later request an increase, the new higher limit only activates after 24 hours. Reductions activate instantly.
Session Reminders
You can enable a session reminder that shows a notification after a time interval you choose (30 minutes, 1 hour, or 2 hours). The reminder tells you how long you have been playing and your net session result. It does not force you to stop, but it creates a natural pause point.
Reality Checks
A reality check is a brief on-screen summary that interrupts a game session at your chosen interval. It shows time played, total wagered, and net win or loss. You can dismiss it and continue, or use it as a moment to log out.
Cool-Off Period
A cool-off is a short voluntary break of 1, 7, or 30 days. During a cool-off your account remains open but you cannot deposit or place bets. You can still log in to check your balance and pending withdrawals. The cool-off lifts automatically when the period ends.
Self-Exclusion and Account Suspension
Self-exclusion is a stronger option. When you self-exclude, your r888 account is fully locked for a minimum of 6 months. You will not be able to log in, deposit, or bet. Any balance remaining will be refunded to your verified payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within 5 business days.
To request self-exclusion, contact our 24/7 live chat team and ask specifically for "self-exclusion." Your request will be processed within 1 hour. We will also suppress any promotional emails or SMS during the exclusion period.
At the end of the minimum 6-month period, reinstating your account requires you to contact support and confirm in writing that you wish to return. There is no automatic reactivation. You can also request a permanent closure, which cannot be reversed.
Open live chat, type "I want to self-exclude my account," and a support agent will guide you through confirmation. The lock is applied within 60 minutes.
Summary of Available Limits
| Tool | What It Does | Takes Effect | Reversal |
|---|---|---|---|
| Deposit Limit (daily) | Caps total deposits in a 24-hour window | Instantly (reductions) / 24 h (increases) | Yes, after 24 h |
| Deposit Limit (weekly/monthly) | Caps total deposits over 7 or 30 days | Instantly (reductions) / 24 h (increases) | Yes, after 24 h |
| Session Reminder | On-screen alert at chosen time interval | Instantly | Yes, any time |
| Reality Check | In-game session summary pop-up | Instantly | Yes, any time |
| Cool-Off (1 / 7 / 30 days) | Temporary betting and deposit block | Instantly | Auto-lifts at end of period |
| Self-Exclusion (6 months+) | Full account lock; balance refunded | Within 1 hour | Manual request only after 6 months |
| Permanent Closure | Account permanently closed | Within 24 hours | Not reversible |
Third-Party Help and Support Organisations
r888 is not a counselling service. If you feel that gambling is affecting your mental health, finances, or relationships, speaking to a specialist organisation can make a real difference. The following are well-known international resources accessible from Bangladesh:
- GamCare — Free counselling and a helpline for problem gamblers and affected family members (gamcare.org.uk).
- Gambling Therapy — Online support community and one-to-one chat available in multiple languages (gamblingtherapy.org).
- Gamblers Anonymous — Peer-support groups based on a 12-step programme (gamblersanonymous.org).
- BeGambleAware — Information, self-assessment tools, and referral to local services (begambleaware.org).
These services are independent of r888. We do not share your personal data with them unless you ask us to.
Protecting Younger People
If you share a device or a bKash/Nagad account with someone under 18, please log out of r888 after each session and do not save your password on shared devices. You can also enable two-factor authentication (2FA) so that logging in requires a one-time code sent to your phone.
Parental control software can block gambling sites at the network or device level. Tools such as Gamban or Net Nanny work on Android phones and can be configured without technical knowledge.
If you discover that a minor has accessed your account, contact us immediately via live chat or at [email protected]. We will investigate and take appropriate action, including freezing the account.
Contact r888 for Help
The fastest way to request a limit, cool-off, or self-exclusion. Available every day, around the clock. Click the chat icon inside your account.
Send a detailed message to [email protected]. For responsible gaming requests, write "Responsible Gaming" in the subject line so your message is routed to the right team.
Response time by email is typically within a few hours. For anything urgent — especially a self-exclusion request — use live chat so it can be acted on immediately.